Policies.

Booking Policy: To secure your session date and time with Chak Files, a non-refundable deposit is required at the time of booking. This deposit signifies your agreement to Chak Files' policies and terms. Deposits can be made via cash, credit card, or digital payment. For availability inquiries, please confirm by text at (904) 761-1202 or email at chakfiles@gmail.com before booking, especially if travel or unique accommodations are needed.

Travel Policy: Sessions located outside the Tallahassee area incur a travel fee. For bookings within Florida, there is a $50 hourly travel charge (one-way). Out-of-state bookings start at $400, exclusive of airfare or lodging. Contact us directly for precise travel pricing and availability.

Rescheduling Policy: There is a $50 rescheduling fee, which must be paid in full at the time of rescheduling. Sessions may be rescheduled up to 48 hours before the scheduled appointment. Same-day rescheduling is not available.

Payment Policy: All sessions must be paid in full before the shoot date or immediately following the shoot. We accept payments via cash, credit card, Zelle, or other digital payment methods. For your convenience, Afterpay & Klarna will soon be available as a payment options.

Time and Arrival: Respecting your time and ours is essential to a seamless experience. Clients are encouraged to arrive punctually, as session end times will not be extended due to late arrivals. A $25 late fee will apply to clients arriving 15 minutes or more past the scheduled start time. After 25 minutes of tardiness, the session may be canceled or reduced in duration. Repeated late arrivals may result in a loss of priority for future bookings.

Image Policy: Image proofs are typically returned within 1-3 business days post-session. Standard editing, which includes color correction and minor blemish removal, takes 7-10 business days once final image selections are made. Advanced edits (e.g., skin retouching, hair adjustments) are available for an additional fee.

Expedited Edits: If you need a quicker turnaround, expedited editing services are available:

  • Proofs within 12-24 hours of your session

  • Edited images within 24-72 hours of selection

  • $150 fee for expedited edits (24-hour delivery)

  • $100 fee for expedited edits (48-hour delivery)

Additional Edits and Revisions: Two rounds of revisions are included with each session. Additional revisions are $50 per image after the initial rounds. Any additional edits requested beyond the selected package are $25 per image.

Cancellation Policy: In the event that you need to cancel, all deposits paid will act as a cancellation fee. Clients with a history of cancellations may be subject to limited booking priority in the future. If Chak Files is unable to fulfill this booking due to unforeseen circumstances such as illness, emergencies, or technical issues beyond our control, all fees will be returned. However, Chak Files is not liable for any damages beyond the amount of the session fee.